Terms of Sale

Items are shipped within 3 (three) business days when possible.  We have no control over the USPS so delivery times are not guaranteed.

No returns accepted without a returnmerchandise authorization

(RMA) number.

All items are warranted against defects in materials and workmanship for a period of six months. If at any time during this period you discover a defect we will repair or replace the item at our discretion, items returned in used or damaged condition may not be eligible for a full refund. Due to the inherent rough nature of horse training, items that have been misused, neglected, damaged through improper use, will not be covered by this limited warranty.   The aforementioned exclusions include; but are not limited to: Using any product as a tie down, obvious excessive strain placed on the item, trampling, damage by using harsh chemicals to clean the item, removal of lock stitching on halters or any other misuse not mentioned (dog chewing, caked in mud, used as a tow rope or tree swing, etc). Items returned due to buyer remorse, or any reason not related to the item failing will be subject to a re-stocking fee not to exceed 15% of the purchase price. Items damaged by the end user are not eligible for return. E&M Natural Horse Training will not be held liable for any damage or injury relating to the purchase and/or use of our products, nor will we be responsible for any incidental or consequential damages.  Buyer assumes all responsibility for shipping charges, including return shipping. The foregoing is the entire warranty and no other warranty whether written or implied will be honored.